Travel Booking FAQ

Search by destination and dates, select a hotel and room, review the room, meal, refund, and price details, then continue to payment. Your booking is confirmed only when an explicit confirmation is shown.

Refundability depends on the selected room rate and supplier terms. Check the cancellation deadline and any penalty shown for that specific room before booking. Non-refundable rates may not qualify for a refund.

The lead guest should carry the booking confirmation, a valid passport or accepted ID, and the payment card if the hotel requests it. The hotel may also require a refundable security deposit and documents for accompanying guests.

Review the final price details before payment. Some destinations or properties collect city taxes, resort fees, security deposits, or optional charges directly at the hotel. Any separately payable amount depends on the property's and destination's rules.

Room occupancy and child policies depend on the property, room, and rate. Enter the correct number and ages of guests when searching. Extra beds, cots, meals, or additional occupants may require hotel approval and extra payment.

Hotel descriptions, photos, facilities, and ratings are supplied by properties or content providers and may change. Room layout can differ within the same category. Review current details and contact DT Tours before booking if a specific facility is essential.

You can ask DT Tours to pass a special request to the property. Bed type, connecting rooms, floor, view, early check-in, and late check-out remain subject to hotel availability and may involve a fee. They are not guaranteed unless confirmed.

Changes depend on the selected rate and supplier approval. A change may require cancellation and rebooking at the current price or may not be allowed. Contact DT Tours before making another booking or payment.

The property may treat this as a no-show and charge part or all of the booking according to the rate conditions. Tell DT Tours promptly if you expect a late arrival or cannot travel; contacting us does not itself waive the supplier's penalty.

Hotel inventory and confirmation come from the property or accommodation supplier. DT Tours facilitates the booking and support. Payment alone does not mean the room is confirmed; rely on the explicit booking confirmation and confirmation number.

Choose a destination, stay dates, rooms, adults and each child’s age. Search opens live hotel results automatically.

You can search for flights and hotels, explore travel packages and destinations, build an AI-assisted trip idea, view your bookings, and send a special travel request to our consultants.

Tour operations, travel packages, and concierge services are operated by Dar AlTamaiz Tours under Commercial License No. 7517/2024.

Yes. Open Contact and choose Start a special request. Add your destination, dates, group needs, budget, and notes so a travel consultant can review them.

No. It helps create a travel idea based on the information you provide. Suggested destinations, schedules, hotels, activities, and estimated prices are planning guidance until a DT Tours consultant reviews the request and you receive an official quotation or confirmation.

Inclusions vary by package. Review the stated flights, accommodation, transfers, meals, tours, insurance, visa assistance, and exclusions in the quotation. Anything not expressly listed as included should not be assumed to be part of the package.

Yes. Availability, exchange rates, supplier prices, schedules, and local operating conditions can change before confirmation. After confirmation, changes are handled according to the booking conditions, supplier rules, and applicable law.

The app's package deposit is 25%. It is fully refundable when cancellation is made at least 72 hours (3 days) before departure and non-refundable within 3 days of departure. Paying the deposit accepts the shown terms, but the booking is confirmed only after DT Tours issues an official confirmation document.

Only if visa assistance is expressly listed. Embassies and government authorities decide applications, processing times, entry, and permitted stay. DT Tours cannot guarantee approval, and customers remain responsible for accurate documents and meeting entry requirements.

Yes. Provide the number of adults and each child's age so the consultant can check suitable rooms, transport, activities, and supplier rules. Child prices and eligibility vary by service and are confirmed in the quotation.

Submitting a request starts consultant review; it is not a booking. The trip is confirmed only after the services and final price are agreed, required traveller details and payment are received, and DT Tours issues an official confirmation.

You can buy before your trip. Check the destinations covered, data allowance, validity and device compatibility before paying.

Install it while you have reliable Wi-Fi and follow the instructions provided after purchase. Activation and validity can differ by package, so check those instructions before switching it on.

Keep your eSIM installed while its package is active. Reuse depends on the provider and package; do not delete it or assume a new package can be added to an expired eSIM.

A renewal adds more data or time to an eligible eSIM. Renewals are not offered in this checkout at present; choose a new package when yours ends.

Airalo's default fair-use policy provides 3 GB of high-speed data per 24 hours, then reduces the speed to 1 Mbps until the next reset. Data stays connected. Some packages have different limits: the supplier terms shown for your selected plan take priority. Actual speeds depend on the network. At 1 Mbps, messaging, email and maps generally remain usable, while streaming and large downloads are slower.

Under Airalo's default unlimited-plan policy, the allowance resets every 24 hours from eSIM activation, not at midnight. For example, activation at 10 am means the next reset is at 10 am the following day. Check your package terms for any different reset rules.

No. A fixed-data package such as 5 GB for 7 days includes 5 GB in total during those 7 days, not 5 GB every day. Do not apply the unlimited-plan daily allowance to a fixed-data plan; check its own package terms.

All aviation-related services and ticket issuance through this platform are operated by Max Travel & Tourism Co., DGCA License No. 2021/20304 and IATA Code 42228745.

Choose your route, dates, passengers, and cabin class in Flight Search. The app then continues to the flight booking service. Ticket issuance is completed through Max Travel & Tourism Co.

Document and visa requirements depend on your nationality and destination. As general travel guidance, check that your passport is valid for at least six months and verify visa, transit, baggage, and entry rules before travel.

Flight Search supports one-way, round-trip, and multi-city journeys. Enter valid airports, dates, passenger counts, and cabin class before continuing to the airline booking service.

Yes. Enter every passenger's name exactly as it appears on the passport or accepted travel document. Airlines may refuse travel or charge a correction fee when names do not match, and some tickets do not permit name changes.

Baggage allowance depends on the airline, route, cabin, and fare family. Review the allowance and restrictions shown by the flight provider before payment. Extra, oversized, sports, and special baggage may require separate airline approval and fees.

It depends on the fare rules and airline approval. Changes may involve a fare difference, airline penalties, service fees, or may not be permitted. Contact DT Tours before the departure or check-in deadline and do not assume a request is accepted until confirmed.

Airline schedules can change after ticketing. The available options depend on the airline's policy and applicable passenger rights. Check messages from the airline and DT Tours, verify your flight before leaving for the airport, and contact us if you need help reviewing the offered options.

Yes, when the flight service offers the required passenger type. At least one adult must travel, and the number of infants cannot exceed the number of accompanying adults. Airline age rules, documents, seats, and infant services vary.

Contact DT Tours as early as possible with your booking reference. Seats, meals, wheelchairs, medical assistance, and other requests are subject to airline confirmation and may involve conditions or fees. A request is not guaranteed until confirmed.

Contact the airline and DT Tours immediately. A missed segment may be treated as a no-show and can cancel later segments on the same ticket. Rebooking, refunds, and fees depend on the airline and fare rules.

No. Flight seats, hotel rooms, package availability, and prices can change until the supplier confirms the booking. Always review the final details and total before paying.

Contact DT Tours with your booking details. Eligibility, fees, and timing depend on the airline, hotel, package, and supplier rules. A cancellation or refund is not guaranteed until it is approved and confirmed.

The app may offer online payment or a stated deposit option for eligible services. Review the amount, currency, remaining balance, and booking conditions before paying. Keep the payment and booking confirmation for reference.

Do not pay again immediately. Open My Bookings to check the latest status, then contact DT Tours with the payment reference if the booking remains pending.

Available methods are shown at checkout and may vary by service, amount, or payment provider. Select only a method displayed in the official DT Tours checkout and review the final amount and currency before authorizing payment.

Search results are not a final quotation. Supplier prices and availability may change, and the final total may include applicable service charges, taxes, fees, or a payment-method commission shown before payment. Do not continue if the final details are not acceptable.

Do not make another payment. Check your bank and My Bookings, keep both transaction references, and contact DT Tours promptly. A pending bank authorization is not always a completed charge; any refund or reversal follows verification and the payment provider's timing.

Keep the payment result, booking confirmation, and any email or message sent for the transaction. Electronic records and confirmations may be used for service and support purposes under Kuwait's electronic-transactions framework. Contact DT Tours if expected confirmation is missing.

Never send a full card number, PIN, CVV, one-time password, or online-banking password by phone, chat, WhatsApp, or email. Enter payment details only on the authorized checkout page. DT Tours support does not need your secret banking credentials.

Timing starts after the supplier and DT Tours approve and process the refund. Banks and payment providers may need additional business days to return funds. The timing varies by payment method and is not guaranteed until the refund is completed.

Cancellation and refund conditions are set out in the booking terms and the conditions of the selected booking. Check them before paying.

Your available points and relevant account activity are shown in My Account. Points may be usable for eligible features such as hotel price holds when offered. Earning, expiry, eligibility, and redemption depend on the current program rules shown by DT Tours.

Bookings using a discount code or member offer do not earn cashback points.

You can view your hotel bookings and their latest status, continue an eligible pending payment, review loyalty points shown on your account, and manage your hotel price-display settings.

In My Account, open Settings to choose Per night or Total stay and KWD or USD. USD uses the fixed display rate of 1 KWD = 3.2 USD. These choices change presentation only and do not change the booking or payment amount.

Use the available email/password or Google sign-in option. Use the same verified email connected to your bookings where possible. Never share your password or Google verification codes with anyone.

Confirm that you signed in with the same verified email used for the booking. Some supplier or guest bookings may need support assistance to link correctly. Contact DT Tours with the booking reference without sending card passwords or one-time codes.

For security, the app may stop automatic linking when the verified email is already connected elsewhere. Sign in using the original method or contact DT Tours support so the account can be reviewed safely.

Authenticated customers can submit privacy requests for access, correction, or deletion from the app. Identity or email verification may be required. Some records may still be retained where needed for bookings, legal obligations, fraud prevention, disputes, or accounting.

Deletion requires a one-time email verification and review. It is not immediate or automatic. DT Tours will process the verified request subject to applicable Kuwait law and any required retention of transaction, booking, security, or legal records.

An eligible signed hotel quote may offer a 24-hour hold for KWD 1 or 200 points, or a 48-hour hold for KWD 2 or 350 points. The hold fee is non-refundable. A hold is active only after supplier confirmation; payment may show as processing while confirmation is pending.

It protects only the eligible quoted room, board, cancellation identity, and price for the stated period after supplier confirmation. It does not extend availability beyond expiry or cover a different room, dates, guests, or conditions.

Use the Become a partner link to open the supplier portal and submit your registration. Contact our Kuwait team if you need help with your application.

No. Suppliers submit travel programmes for review through the portal. Only approved and published programmes from active suppliers appear in the public catalogue.

This website and app are designed as a digital service channel for the licensed entities shown above, with processes intended to support applicable Kuwait electronic-transactions, consumer, privacy, commercial, and aviation requirements. The terms for each service and any mandatory legal rights continue to apply.

Use the phone, WhatsApp, email, or map buttons in Contact. You can also visit the office at AlRihab Mall, Hawally, Kuwait, first floor, office 32.

The details you submit are used to review and process your travel request and to contact you about it. Only provide information needed for the request; passport fields are optional where marked.

Contact DT Tours with your booking or payment reference, a clear description, and supporting records. We will review the issue with the relevant licensed operator or supplier. Where applicable, consumers may also use the official complaint channels of Kuwait's Ministry of Commerce and Industry.

For immediate airport, flight, or hotel action, contact the airline, airport, hotel, or local emergency service first, then notify DT Tours. Chat and email may not be monitored instantly and should not replace emergency assistance.

Use contact details shown inside the official DT Tours app or website. Be cautious of unexpected links, changed bank details, pressure to share an OTP, or requests for payment outside the authorized checkout. Contact DT Tours through a known channel before paying.

The final service details, price, cancellation conditions, DT Tours Booking Conditions, supplier or airline terms, and applicable Kuwait law govern the transaction. This FAQ is general guidance and does not replace the conditions shown for your specific booking.

DT Tours uses personal information to provide travel services, manage accounts and payments, support customers, and meet legal obligations. Customers should provide only necessary information and use the app's privacy-request options. Processing is subject to the published Privacy Policy and applicable Kuwait requirements.

Online records and payments may be governed by Kuwait Electronic Transactions Law No. 20/2014. Consumer matters may also fall under Consumer Protection Law No. 39/2014 and its regulations, while privacy and communications services may involve CITRA requirements. Specific rights depend on the service and facts.

Contact DT Tours for booking assistance. Operational decisions such as schedules, boarding, baggage acceptance, denied travel, and airline-approved remedies remain with the operating airline and the licensed aviation service provider.

No. It provides general customer guidance. Rules can change and depend on nationality, destination, itinerary, and individual circumstances. Confirm current requirements with the relevant embassy, immigration authority, airline, or official government source.

Visit Al Rihab Mall, first floor, office 32, Hawalli, Kuwait. Call +965 22204125 or +965 90087797, or email info@dt-tour.com.