Terms & Booking Conditions
Last updated: 4 September 2026
These conditions apply when you search, request, reserve, or pay for travel services through the DT Tours app.
1. Travel service providers
Flight services and airline ticket issuance are operated by Max Travel & Tourism Co., DGCA License No. 2021/20304 and IATA Code 42228745. Tours, packages, and concierge services are operated by Dar AlTamaiz Tours under Commercial License No. 7517/2024. Airlines, hotels, tour operators, and other suppliers also apply their own conditions.
2. Prices and availability
Search results, descriptions, schedules, room features, prices, taxes, and availability may change until the supplier confirms the booking. Currency conversion and applicable service or payment charges may be included in the final total. Review the final itinerary, passenger details, rate rules, amount, currency, and included services before paying.
3. When a booking is confirmed
Submitting a request or payment does not by itself guarantee a reservation. A booking is confirmed only when we or the relevant supplier provide an explicit booking confirmation, confirmation number, voucher, or issued ticket. If payment succeeds but confirmation remains pending, do not pay again; check My Bookings and contact us with the payment reference.
4. Payment
You authorise the stated payment or deposit when you continue through checkout. A deposit may leave a balance payable by the stated deadline. We may verify payment status with the payment provider before processing a booking. A failed, declined, expired, cancelled, reversed, or unverifiable payment does not confirm a booking.
5. Changes, cancellations, and refunds
Eligibility, deadlines, fees, penalties, and refund timing depend on the selected airline fare, hotel rate, package, payment method, and supplier rules. Non-refundable services may not qualify for a refund. Contact us promptly with your booking details. No change, cancellation, or refund is final until approved and confirmed; supplier, fare difference, and service charges may apply.
6. Traveller details and documents
You are responsible for giving complete and accurate names exactly as shown on travel documents, passenger information, dates, contact details, and special requirements. You must check passport validity, visas, transit, health, baggage, and destination-entry rules. Costs or losses caused by incorrect details or missing documents may be your responsibility.
7. Special requests
Meal, accessibility, bedding, adjoining-room, celebration, group, and other special requests are passed on where possible but are not guaranteed unless the supplier confirms them. A custom-trip enquiry is a request for review and is not a booking or price guarantee.
8. Supplier changes and responsibility
Schedules, aircraft, rooms, facilities, and services may be changed or cancelled by suppliers or due to events outside reasonable control. We will provide reasonable assistance, but remedies and alternatives remain subject to applicable law and supplier conditions. Nothing in these terms excludes rights that cannot legally be excluded.
9. Contact and acceptance
By completing a booking or payment, you confirm that you reviewed and accepted the displayed service details, price, cancellation or refund rules, these conditions, and the relevant supplier terms for yourself and all travellers in the booking.